LA GOVERNANCE DEGLI ENTI LOCALI SULLE AZIENDE DI GESTIONE DEI SERVIZI PUBBLICI. Strumenti di programmazione e controllo in ottica di gruppo.

The aim of this work is to create a new model, pertaining to programming and control organization, processes and tools, to support local governments’ governance on public services firms. We have paid particular attention to programming and control tools. We have adopted a deductive-inductive methodology. In the deductive phase we have analyzed Italian law and national and international doctrine on public services management: in that way we have extrapolated a model, pertaining to programming and control organization, processes and tools, which could be useful to support local governments’ governance on public services firms. In the inductive phase we carried out a survey on Emilia-Romagna and Tuscany’s provincial capitals, to test out if the model is employed by those municipalities. In the feedback phase we have analyzed the weak points of the model emerging from the survey. We have tried to improve the model, paying particular attention to programming and control tools, by proposing a new one which could enhance strong points and correct weaknesses of the previous one.