Ain Mediatheque (France)

The public Mediatheque in department of Ain in France is a public utility with the mission to contribute to the permanent learning, and to provide cultural activities to all the citizens. Nowadays this Mediatheque is one of the most information resources. A public Mediatheque is, like school, an institution which, in particular in France, should incarnate the principles contained in the currency constitution: libertà©, à©galità© et fraternità©. Keeping fixed the principles the libraries could and should change the way on the service are delivered. This idea conduit to an enlarged definition of Mediatheque: now and in the future the Mediatheque and specifically the public Mediatheque is defined by its services, proposed both inside and outside the building, the internal and the external resources available, the physical places as the services on line. Close examination on previous studies revealed that the use or non-use of Mediatheque can be related to a multiplicity or factors, very often differently combined, such as: number titles and their availability promotion lack of technical skills insufficient hardware resources information access Mediatheque services personal information seeking and use behaviours Promotion appeared to be one of the most important key aspect for the professional engaged. Promotion can mean any activity which aims to foster the awareness and use of the service, including publicity and marketing, education etc. Promotion has a high impact on awareness, which is one of the most relevant factors influencing the use or non-use of the Mediatheque. The purpose of the present research is to investigate the Mediatheque organisation from a users perception, in order to find out what influence the approach adopted by the Mediatheque may have on Mediatheque use. The aim is to reassess the role of Mediatheque of Ain, to know if it starts from this definition and conviction to be a Mediatheque of 21st century. Research aims, objectives and questions In order to make the Mediatheque services more effective this research identifies outcome in order to delineate the social profile and the expectations of its users. The inquiry investigate the quality expected and perceived from the customers, analysing the services Mediatheque and centralizing the attention in the relationship System/user, in order to acquire the necessary information to grown aligned with customer expectation. The interviewed customers have supplied feedbacks on: Aspect of the physical structures, of the equipments and the instruments of communication Ability to supply ready precise and reliable service Professional competence and courtesy of the librarians and they ability to in-still confidence Prompt and personalized attendance Particularly the findings analyse the followings aspects: Which Mediatheque idea emerges from the search? The perception of the quality in Mediatheque corresponds to the searched quality? : In deep: A customers satisfaction based on monitoring feedbacks as essential elements for a correct management Mediatheque Mediatheque organisation Documentary patrimony increasing Moreover the research collects information detailed about the interviewed (sex, study, profession), on their motivations about their presence in Mediatheque, and about their preferences about the documents consulted or loaned