Managing no-shows in medical centers

Patient's no-show, dened as "patient who do not show for a scheduled appointment without canceling it", has an important role in the economic and organizational management of healthcare centers. In fact, non attendance has a negative impact on revenues, on the management of the sta and on the utilization of resources, and it delays the treatment of other patients prolonging the waiting list for an appointment.The main purpose of this work is to develop a predictive model of no-show and an ensuing overbooking strategy aimed at reducing the fall in the turnover caused by no-show without giving rise to signicant inconveniences to the management of the clinic and to patients.