Servizi relazionali e inclusione sociale: due studi di caso sul coinvolgimento delle famiglie nel Comune di Parma

This research takes his first steps from the assumption that the relational paradigm can offer to the world of social services a differently configuration, sometimes less utopian, of the community work. In fact, while in recent years the services system is enriched with principles such as co-design and co-responsibility for action, community work is still far from work usually done in the local social services, unable for structural and cultural reasons to accommodate this function within itself. The idea from which originated the present doctoral thesis is to enrich the definition of relational services. Starting from the dimensions that in the sociological literature and in the main theoretical models of social work define a service as relational service, the first theoretical part assumed as in the regional context of Emilia-Romagna occurred a partial transformation of regional welfare, because in these years the cultural changes was not followed by an actual change of business models, based more on skills development. In the second part of the thesis, the empirical research focuses on the projects "family friendly" made in the town of Parma, which are placed in a logic of corporate welfare based on the support of subjects of the Third Sector, responsible primarily for each phase of implementation of the activities. The research relies mainly on qualitative techniques and in some sections assumes the characteristics of action research. In its conclusions, the territorial context reveals great wealth of structural links, but also the need for a strengthening of the internal bonds. The strength of the produced services lies on the above-functionality of the link between volunteers and families, and this should also enrich the social work that chooses to adopt a methodological perspective of relational work.