STRATEGIC VALUE CREATION AND VALUE CAPTURE PROCESS. A COMPARATIVE STUDY WITHIN U.S. COMMERCIAL AIRLINE INDUSTRY

The purpose of this dissertation is to discover how human resources create value, understanding at what level resides the created value, to after analyze if the so created value is appropriated by the source who generates it. This dissertation is articulated into four chapters: a first section is devoted to the identification of literary background (chapters one and two) while the second section (chapters three and four) deals with the empirical analysis of the airline industry. In the second section the attention is focused on the process through which pilots, co-pilots, flight attendants, maintenance, passenger, cargo and aircraft handling create and capture value.