Burnout, stress del personale e soddisfazione lavorativa in ambito sanitario: le ripercussioni sulla qualità della vita. Un'indagine sulla relazione tra dimensione intrapersonale e interpersonale di medici e infermieri

The conflict, in a work context, has significant consequences on the job and therefore, for this reason, it becomes an important element to analyze and understand. At the moment, this is a very interesting argument, since in working environment there are frequently phenomena like burnout, absenteeism and mobbing. Specifically, this research project aims to answer the general question about how to improve quality of professional and private life of health workers and consequently of inmates, through the study of their interpersonal relationships and through the study of subjective and interpersonal dynamics that are created in the hospital ward, elements with a great importance to the comprehension of human relations. Very often to work in a working environment not so sound and, at the same time, to live a private life not satisfying affect the professional life becoming a real refusal of one’s own role and professional identity. The research has analyzed the context of Padua Hospital. The first chapter outlines the aim of the study and it deepens about new pathologies that are developing among health workers in the organizations. In the second chapter the main research constructs are illustrated: burnout and stress. The third and fourth chapters underline the theoretical basis of the research. In the fifth chapter the focus is on the principal burnout victims: the professional figures of doctor and nurse. In the sixth chapter the assumptions and the methodology of research are illustrated. The seventh chapter contains the statistics and the results that are obtained with an analysis methodology that was both quantitative and qualitative and, finally, the following concluding chapter summarizes the steps providing an overview of the most significant results and causal links among variables. It was very important to discover and to demonstrate how social network is relevant because it is a kind of protective factor from the situations of working stress.