Designing and configuring the value creation network for servitization: a product-service provider's perspective

Despite the numerous benefits that the implementation of a servitization strategy can bring to manufacturing companies, several challenges have to be faced. Among others, changes in competences, resources, organisational structure and value network relationships are required in order to create, capture and deliver new value. In such a context, this thesis investigates how the servitization level of a PS offering impacts on a PS provider as well as on its value-creation network. A theoretical conceptual model, derived from literature, is developed and then expanded into an explanatory conceptual framework through a case-based methodology. Evidence from the empirical investigation are then discussed and summarised into twelve propositions. Finally, contribution to both theory and practice, as well as some directions for future research, are pointed out.