QUALITÀ DEL LAVORO E QUALITÀ DELLA VITA:INDAGINE TRA I DIPENDENTI DI ISTITUTI DI CREDITO

In the last decades, sudden changes in the labour market and in particular in the bank working environment, generated new challenges for workers as well as deep changes not only at working level, but to an extent that professional identity is concerned. Bank employees show low job satisfaction and health conditions, and the cases of bank employees at risk of burnout are increasing. The present study lies within the theoretical frame of positive psychology, a science movement aiming at investigating well-being as a complex construction, studied following two approaches: the hedonic paradigm, including researches considering well-being as search for pleasure and happiness, and the eudaimonic paradigm, including researches considering well-being as fulfillment of the human potential. 113 bank employees (58 women, 54 men, mean age 40.6) were submitted a series of questionnaires including the Life Theme questionnaire (LT), which investigates the life theme, i.e. activities, interests and goals cultivated with time by individuals, as well as Eudaimonic and Hedonic Happiness Investigation (EHHI), which investigates the main components hedonic and eudaimonic of participants’ happiness and well-being, aiming at investigating the main components of bank employees’ well-being and building up effective healthy promotion measures. The main result is that interpersonal relationships are perceived as the main source of well-being and discomfort in the working environment. Well-being promotion measures should be aimed at increasing the active participation of workers in the company’s goals pursue, creating empowered working teams and increase relational competencies.