The Functional-Engineered Product-Service System (FEPSS) model

Throughout recent years, environmental perils have increased and awareness regarding such dangers has improved proportionally. In light of the growing concerns, and coupled with fiercer competition and legislation, product based solutions to meet present and future needs have been deemed insufficient to ensure the planet’s survival. Thus, the birth of integrated product-service offerings, where the product is associated to add-on services, enhancing its performance and achieving higher levels of value for the customer, as well as the manufacturer, with embedded ecological advantages. The service-oriented perspective of delivering solutions is known as Product-Service Systems (PSSs). However, despite advances in acknowledging the benefits that lie in adopting a PSS to answer consumer needs, a formal approach to developing PSS solutions is absent. This dissertation investigates the integration of product design and service design strategies into product-service offerings: overall processes for this integration are present, but the intricate steps of each phase are missing. A literature review examines the most dominant design approaches, as well as design frameworks to structure the PSS design process. The outcome of the review led to the absence of a generic design framework as existing design approaches and processes seemed adapted to a specific context and field. From the examination of the respective literature, we present a four-stage design process, entitled the Functional-Engineered Product-Service System (FEPSS) model, built on a design science approach. Ideation and task analysis, conceptual design, embodiment design, and validation and release are thoroughly detailed with the appropriate tools to define the elements of a PSS. The research then concentrates on the first two stages as they represent the core of PSS design and development process. Ideation and task analysis highlight the use of qualitative tools to define customer requirements, as well as quantitative ones, such as the Kano model, Quality Function Deployment (QFD), the fuzzy logic, and the Analytic Hierarchy Process (AHP) to prioritize these requirements and define the value-creating ones as the basis of the PSS design. Conceptual design presents two approaches to define PSS concepts. The first consists of a functional decomposition approach based on adapting morphological matrices (MMs) to a product-service extending traditional MMs to include the service elements and selection of stakeholders in a product-service integrated setting. The choice of the concept is determined according to a life cycle modelling that illustrates the environmental impact of the proposed concept(s) and compares it/them to the existing offering. The second opts for the QFD for PSS tool augmented by fuzzy logic and the AHP to determine the product and service components of the PSS. Then, the use of Axiomatic Design (AD) shows how a functional decomposition and QFD for PSS can be used to develop PSS modules. Four case studies conducted in the agricultural and biomedical field illustrate the use of the FEPSS and, in particular, its first two phases. The results achieved show the potential of such an approach when implementing a PSS approach, especially in the case of a manufacturer that wants to shift from producing products to providing integrated product-service offerings. At the same time, from a more general perspective, the research work highlighted the benefits of PSSs as they allow the achievement of more sustainable solutions without decreasing the customer values.